Skip to content
My Signal Vault

Contact support

A person reads every message. If a vault deadline is close, say so at the top and it goes to the front of the queue.

Ask the assistant first

The My Signal Vault assistant answers questions about how vaults, check ins, encryption, plans and billing work, straight away, at any hour. Most people get what they need without waiting for a reply.

The assistant cannot see your account, your vaults or your files, and it will never ask for a password or a backup code. Anything about your specific account, a billing dispute or a close deadline should go to the form below, where a person reads it.

Use the address on your account where you can, so we can find it.
Never include a password, a backup code or an API key in a support message.
Reply time Within one business day. Paid plans are answered first.
Direct email support@mysignalvault.io
Locked out If you have lost both your authenticator and your backup codes, write from the account address and mention any close deadlines.
Refunds Within 30 days of any payment, in full, no reason needed.
Faster answers The FAQ and the documentation cover most of what people write in about.