1. The service

My Signal Vault stores encrypted files and messages, and delivers them by email to a recipient you name if you do not check in before a deadline you set. You are responsible for choosing the recipient, the interval and the content. The service is available through our website and apps.

2. Your account

You must be at least 18 years old and able to enter into a binding contract. You must give accurate details and keep your credentials secret. You are responsible for everything done through your account. We strongly recommend turning on two factor authentication. Tell us straight away if you believe your account has been accessed by someone else.

3. Acceptable use

Do not use the service to store or deliver anything unlawful, to harass or threaten anyone, to distribute malware, or to send material to a person who has told you they do not want it. Executable file types are refused automatically. Accounts used for these purposes are suspended.

4. Your content and your recipients

You are solely responsible for everything you store, write or send through the service, including whether you are allowed to store it and to send it to the person you name. We do not review or verify vault content. You are responsible for any duty of confidentiality, privilege, data protection or other legal obligation that applies to the material, and for having any right or consent needed to share information about other people. We cannot verify who controls a recipient email address, who reads a message once it is delivered, or what a recipient does with it, and we are not responsible for anything a recipient does or fails to do.

5. Delivery is irreversible

Once a vault delivers, the email has been sent and cannot be recalled. Choose a check in interval that fits how you actually live, keep your recipient address current, and pause a vault rather than risking a delivery you did not intend. We are not able to undo a delivery. A delivery may happen when you did not intend it, for example because reminders went unseen or an email landed in spam, and a delivery may fail or be delayed, for example because the address is wrong, the inbox is full or a mail server rejects the message. You accept these risks.

6. Not legal or professional advice

My Signal Vault is a delivery tool. It is not a will, trust, power of attorney, escrow or estate planning service, and a delivery does not create any legal right, obligation or transfer of property. We do not give legal, financial, medical or other professional advice, and we are not your fiduciary, trustee, agent or custodian. Nothing on the site, in a help article or in an automated or AI generated reply is legal advice. Speak to a qualified professional about wills, inheritance and similar matters, and keep any instructions that must be legally effective in a form the law recognises.

7. Availability

We work to keep the service running and to deliver on time, but no online service is perfect. Delivery depends on our scheduler, our email provider, and the recipient mail server accepting the message. We do not guarantee uninterrupted availability or delivery within a specific number of minutes, and you should not use this service as the only mechanism for anything where a delay would be catastrophic. Reminder emails and notifications are a courtesy; they may be delayed, filtered or not received, and you remain responsible for checking in before your deadline. Do not rely on the service where life, safety or health depends on it.

8. Security and data loss

We use encryption and other safeguards, but no system is completely secure, and we cannot guarantee that stored data will never be lost, corrupted, or accessed or disclosed without authority. Keep your own copy of anything you cannot afford to lose; the service is not a backup. If you lose your credentials or access to your two factor method, we may not be able to restore access to your account or content. You are responsible for keeping your credentials and devices secure.

9. Third party services

The service relies on third parties, including hosting, email delivery, payment and notification providers, and on the mail server of each recipient. We are not responsible for the failures, delays or actions of those third parties.

10. Payment

Paid plans are billed monthly or annually in advance through Stripe until cancelled. Lifetime is a single payment. Prices are in US dollars and shown before you confirm. Cancelling stops future charges and moves the account to the Free plan at the end of the period already paid for.

11. Refunds

Any payment can be refunded in full if you ask within 30 days of it being taken. This applies to monthly, annual and Lifetime purchases alike, and you do not need to give a reason.

12. Suspension and closure

We may suspend an account that breaches these terms. You may close your account at any time. Closing an account removes your vaults, which means nothing further will ever be delivered from them, so download anything you want to keep first.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted or error free, that any delivery will be made, received or read, or that stored data will be preserved.

14. Liability

To the fullest extent the law allows, our total liability for any claim connected with the service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, including loss arising from a delivery that happened, a delivery that did not happen, or a delivery that arrived later than expected. We are also not liable for loss of profits, revenue, data, goodwill or reputation, for emotional distress, for anything a recipient does or fails to do, for the content you store or send, or for events outside our reasonable control. These limits apply whether a claim is based on contract, negligence or anything else, and even if we were told such loss was possible.

15. What these limits do not cover

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud, for death or personal injury caused by our negligence, or any consumer rights that cannot be waived. Where a limit in these terms is not permitted by the law that applies to you, it applies only to the extent the law allows.

16. Indemnity

To the extent the law allows, you agree to cover us against any claim, loss or cost (including reasonable legal fees) brought by a third party, including a recipient, that arises from the content you store or send, your breach of these terms or of the law, or your use of the service.

17. General

These terms and the privacy policy are the entire agreement between you and My Signal Vault about the service. If any part is found unenforceable it is limited to the minimum extent necessary and the rest stays in force. Our failure to enforce a right is not a waiver of it. You may not transfer these terms without our consent; we may transfer them to a successor. We are not liable for failure or delay caused by events beyond our reasonable control, including outages of internet, hosting, email, payment or cloud providers, cyber attacks, natural disasters or government action. These terms are governed by the laws of the jurisdiction in which the operator of My Signal Vault is established, without regard to conflict of law rules, and the courts of that jurisdiction have jurisdiction over any dispute, except that mandatory consumer protection laws of your country of residence continue to apply.

18. Changes

We may update these terms. Material changes will be announced by email to the address on your account before they take effect. Continuing to use the service after that means you accept the updated terms.

19. Contact

Questions about these terms can be sent through the contact form.